Privacy Policy

The Lightning Ridge Area Opal Reserve (LRAOR), operated by The Trustee for Lightning Ridge & Surrounding Opal Fields Management Reserve Land Manager (ABN 22 866 447 410), is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under the Privacy Act 1988 (Cth).

1. Information we collect

We collect personal information only when you voluntarily provide it to us, including when you:

• Submit an enquiry via our contact form (name, email address, phone number, message)
• Submit a road or track maintenance request (name, email address, location details)
• Email or phone us directly
• Apply to work with or for the Reserve

We do not collect sensitive information (such as health or financial information) through this website.

2. How we use your information

We use personal information to:

• Respond to your enquiry or request
• Carry out our functions as a Crown Land Manager under the Crown Land Management Act 2016 (NSW)
• Improve our services and communications
• Meet our legal and reporting obligations

We will not use your personal information for any purpose other than that for which it was collected without your consent.

3. Disclosure of information

We do not sell, rent or trade your personal information. We may disclose your information to:

• Third-party service providers who assist us in operating this website (such as our form submission provider, Web3Forms)
• Government agencies where required by law (e.g. Crown Lands NSW, NSW Resources Regulator)
• Professional advisers bound by confidentiality obligations

Any third parties we engage are required to handle your information in accordance with applicable privacy laws.

4. Website analytics & cookies

This website may use basic analytics tools to understand how visitors use the site (such as pages visited and time on site). This data is collected in aggregate and is not linked to individual users. We do not use tracking cookies for advertising purposes.

5. Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. Our website is served over HTTPS. Form submissions are handled by Web3Forms, which applies its own security measures.

6. Access and correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

7. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update shown above.